Terms and Conditions
Man with Van Southfields Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Southfields provides removal and related services. By making a booking, using our services or allowing our team to carry out any work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or receives services from Man with Van Southfields.
We, us, our means Man with Van Southfields.
Services means any man and van, removal, collection, delivery, loading, unloading, or related services provided by us.
Goods means any items, furniture, personal belongings, equipment or materials which are the subject of our Services.
Booking means a request by the Client for Services that has been accepted by us, whether verbally or in writing.
Scope of Services
We provide man and van services, including local removals, small house and flat moves, office moves, courier-style deliveries, and transport of items within our normal service area. The precise scope of the Services to be provided will be agreed at the time of booking, based on the information supplied by the Client.
Unless explicitly agreed in writing, our Services do not include furniture dismantling or assembly, disconnection or reconnection of appliances, packing or unpacking of items, or any specialist handling requiring additional equipment or licences.
Booking Process
All Services must be booked in advance. A booking may be made by the Client by describing the required job, including collection and delivery addresses, access details, number and nature of items, and any time constraints.
The Client must provide accurate and complete information at the time of booking. The price, vehicle allocation, staffing level and timing of the job will be based on the information provided. If the information is inaccurate or incomplete, we reserve the right to amend the price, alter the service provision or cancel the booking.
A Booking is not confirmed until we have accepted it and provided confirmation. We may, at our sole discretion, refuse a booking, for example where access is unsuitable, the job is unsafe, or the required vehicles or staff are unavailable.
We may request a deposit or pre-authorisation to secure the booking. Any such deposit will be notified to the Client at the time of booking and must be paid by the specified deadline to confirm the Services.
Client Responsibilities
The Client is responsible for:
Ensuring that adequate and safe access is available at both collection and delivery points, including suitable parking for the vehicle and clear routes for carrying items.
Obtaining any parking permissions, permits or suspensions required for the vehicle, and for paying any parking charges, congestion charges or similar costs unless otherwise agreed.
Ensuring that all Goods are packed securely and are ready to be moved at the agreed time, except where packing services have been specifically agreed in advance.
Ensuring that all Goods to be moved are owned by the Client or that the Client has full authority from the owner to have them moved.
Informing us in advance of any items that are fragile, valuable, unusually heavy, awkward in size, or which require special handling.
Being present, or arranging for an authorised representative to be present, at the collection and delivery addresses for the duration of the Services, to direct the work and check the premises at completion.
Parking and Access
The Client must arrange suitable parking as close as reasonably possible to the property entrances. If parking is not available, or if access is restricted, additional time may be required which may increase the total charge.
We are not responsible for any parking fines or penalties incurred where the Client has not arranged appropriate permissions. If our driver must park in a restricted or pay and display area to carry out the Services, any associated fees, fines or penalties will be charged to the Client.
Where access involves stairs, narrow corridors, low ceilings, or other obstacles that were not disclosed at the time of booking, we may charge extra for the additional time and effort required or, where items cannot be safely moved, decline to move those items.
Pricing and Payment Terms
Pricing for our Services is generally based on hourly rates, fixed quotes, or a combination thereof, as agreed at the time of booking. The price will be confirmed before the Services commence, subject to these Terms and Conditions.
Our charges may include time for travelling to and from the collection and delivery addresses, loading and unloading, waiting time, tolls, congestion charges, parking costs, and any additional services requested.
Unless otherwise agreed, payment is due immediately on completion of the Services and must be made by an accepted payment method. We reserve the right to require full or partial payment in advance for certain bookings, including large moves or long-distance jobs.
If the duration of the job exceeds the initial estimate because of factors not disclosed at booking, including additional items, poor access, or delays caused by the Client, we may charge for the extra time at our standard rates.
In the event of late payment, we may charge interest on overdue amounts, suspend further services, or take steps to recover the debt. Any costs incurred in recovering outstanding sums, including legal and collection fees, may be added to the amount owed by the Client.
Cancellations and Amendments
The Client may cancel or amend a booking by giving us notice. The applicable cancellation terms will depend on when notice is given prior to the scheduled start time.
If the Client cancels a booking more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion and any non-refundable costs already incurred.
If the Client cancels a booking within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit, and to charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs and loss of business.
If the Client cancels on the day of the job or fails to be present when our team arrives, we may charge up to the full quoted price, including any travel or waiting time.
Where the Client wishes to amend the booking, including changes to date, time, addresses, or volume of items, we will use reasonable efforts to accommodate the changes but cannot guarantee availability. The price may be adjusted to reflect any amendments.
We may cancel a booking or stop the Services at any time if:
The Client has not provided accurate information.
The work cannot be carried out safely.
Payment terms are not met.
We are prevented from performing the Services due to events beyond our control.
In such cases, we will seek to rearrange the booking where possible, or provide a refund of any sums paid for Services not provided, except where the Client is at fault.
Delays and Force Majeure
We will use reasonable efforts to carry out the Services at the agreed time, but timing is not guaranteed. We are not liable for delays or failure to perform the Services where this is due to circumstances beyond our reasonable control, including severe traffic, road closures, accidents, bad weather, breakdowns, public events, industrial disputes, or acts of government.
If a delay occurs, we will inform the Client as soon as reasonably practicable and, where possible, agree a revised start time or reschedule the Services. In such circumstances, we are not liable for any consequential loss or indirect costs incurred by the Client.
Exclusions and Prohibited Items
We do not transport certain items, including but not limited to:
Explosives, firearms, ammunition, or weapons.
Flammable, hazardous, toxic or illegal substances.
Live animals or plants that require special environmental conditions.
Cash in large quantities, precious metals, high-value jewellery, or items requiring specialist secure transport.
If the Client includes any prohibited items in the Goods without our knowledge, the Client does so entirely at their own risk and will be responsible for any resulting loss, damage, or legal consequences. We may stop the job and require removal of such items from the vehicle.
Liability for Loss or Damage
We will take reasonable care when handling and transporting the Goods. However, our liability is subject to the limitations set out in this section.
We are not liable for any loss or damage where:
The Goods are not properly packed by the Client.
Damage arises from the inherent nature or condition of the Goods, including wear and tear, weak or defective construction, or pre-existing damage.
Damage results from handling items against the advice of our staff, including where the Client insists that items are moved through inadequate access.
The loss or damage is not reported to us at the time of occurrence or within a reasonable period afterwards.
Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable sum proportionate to the value of the affected item and the charges paid for the Services, subject to any statutory rights the Client may have.
We are not liable for any indirect or consequential loss, including loss of profits, loss of business, loss of data, or emotional distress arising from loss or damage to sentimental items.
The Client is encouraged to arrange their own insurance for the Goods where appropriate. We do not provide valuation or insurance advice.
Damage to Property
We will take reasonable care to avoid damage to property, including walls, floors, doors and fixtures. The Client must inform our team of any known weaknesses or particularly delicate areas.
We are not liable for minor or cosmetic damage to property which could not reasonably be avoided when moving large or awkward items through tight spaces, where the Client has requested that we proceed despite the risk.
Any damage to property alleged to have been caused by our team must be notified to us as soon as practicable, and in any event within a reasonable time after completion of the Services, with supporting evidence where possible.
Waste and Disposal Regulations
We comply with applicable waste regulations and duty of care obligations for the transport and disposal of waste. We are not a general rubbish clearance service and will only remove items as agreed in the booking.
The Client must clearly identify items intended for disposal and confirm that they may lawfully be removed. We reserve the right to refuse to take any items that are hazardous, prohibited, contaminated, excessively soiled, or not as described.
Where we agree to dispose of items, we will take them to an appropriate facility or transfer them to an authorised waste carrier in compliance with relevant regulations. Additional charges may apply for disposal services, heavy or bulky waste, or items requiring special treatment.
The Client remains responsible for any waste left behind which was not included in the agreed scope of Services. We accept no liability for any penalties or charges incurred where the Client has asked us to handle waste in a way that does not comply with regulations.
Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with our team on the day so we can attempt to resolve it immediately. If the issue cannot be resolved on site, the Client should contact us as soon as reasonably possible with details of the complaint.
We will investigate complaints in good faith and aim to respond within a reasonable time. Where appropriate, we may offer a solution such as a partial refund, repeat service or other remedy, without admitting liability.
If a dispute cannot be resolved directly, either party may pursue any legal remedies available under the governing law as set out in these Terms and Conditions.
Data Protection and Privacy
We will collect and use personal information from the Client only as necessary to arrange and deliver the Services, process payments, manage bookings and handle any queries or complaints.
We will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where required to fulfil the Services, comply with legal obligations or enforce our rights.
By providing personal information to us, the Client consents to its use in accordance with this section and any applicable privacy policies we may issue.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, and no single or partial exercise of any such right or remedy shall prevent or restrict any further exercise of that or any other right or remedy.
These Terms and Conditions, together with the details of the booking, constitute the entire agreement between the Client and Man with Van Southfields in relation to the Services. No other terms, whether implied by trade, custom, practice or course of dealing, shall apply.
We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that booking.
