Terms and Conditions for Man With Van Southfields
These Terms and Conditions set out the basis on which Man With Van Southfields provides removal, transport, delivery, clearance, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing a team to begin work, the customer agrees to these terms. For the purposes of this document, the words we, us, and our refer to the service provider, and you or the customer refer to the person, business, or organisation placing the booking.
These terms are designed to create a clear service agreement for a man with van Southfields booking while remaining applicable to UK moving and transport work more generally. They cover the booking process, payments, cancellations, liability, waste regulations, and governing law. They should be read carefully before any service is confirmed. If a separate written quotation, estimate, or service agreement has been issued, it may include additional service-specific conditions, and those conditions will apply alongside these Terms and Conditions unless expressly stated otherwise.
Our services are provided for lawful domestic and commercial purposes only. We reserve the right to refuse or stop any job that appears unsafe, unlawful, misleading, or beyond the scope of the agreed service. Nothing in these terms affects your statutory rights as a consumer where those rights apply. Likewise, these terms do not limit any rights or obligations imposed by UK law that cannot legally be excluded.
1. Booking Process
A booking is only confirmed once we have received the required booking details and we have accepted the job. A quotation, estimate, or availability check alone does not form a binding booking unless we explicitly confirm it. To arrange a man with van in Southfields service, you must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, preferred dates and times, and any special handling requirements.
When you submit details for a moving service, you are confirming that the information is complete and correct to the best of your knowledge. If the volume, weight, access, loading time, or number of staff required changes after the quote is issued, we may revise the price, change the vehicle type, adjust timings, or decline to proceed if the revised work is not operationally possible. We are entitled to rely on the information supplied by you when planning the service.
All bookings are subject to availability and may require a deposit or pre-authorisation to secure the date. We may also ask for photographs, inventory details, or additional information before confirming the work. The booking time provided is an estimated arrival or start window unless we expressly agree to a fixed time. Delays may occur due to traffic, weather, loading issues, earlier jobs, or circumstances beyond our control.
If you are booking on behalf of another person, company, or property owner, you confirm that you have authority to do so and that the relevant parties agree to the move or collection. You are responsible for ensuring that any goods to be moved are owned by you or that you have permission to move them. We may refuse to handle items that are suspected to be stolen, prohibited, dangerous, contaminated, or otherwise unsuitable for transport.
We may also refuse or delay a booking where access is restricted in a way that was not disclosed in advance, including but not limited to no parking access, stair-only access not previously advised, lift restrictions, long carry distances, or the need for additional labour. In such cases, any extra charges reasonably incurred may be added to the final invoice. A booking may also be cancelled by us if the customer fails to provide the necessary access, instructions, or cooperation needed to complete the service safely.
It is your responsibility to ensure that all items are packed properly unless packing has been expressly included in the service. Fragile, loose, or insufficiently protected items are moved at your own risk unless damage is caused by our negligence. Please note that a Southfields man with van service is a transport service and not a specialist engineering, dismantling, or installation service unless this is clearly agreed in writing.
2. Prices and Payments
Prices are usually based on the information provided at the time of quotation and may be charged as a fixed fee, hourly rate, minimum charge, mileage-based rate, or a combination of these methods. Any price shown is valid only for the job described and only for the period stated in the quote, if a validity period is given. Additional charges may apply for waiting time, congestion, tolls, parking charges, congestion or access issues, extra labour, disassembly or reassembly, waste disposal, or other work outside the original scope.
Unless otherwise agreed, payment is due on completion of the job or in advance where a deposit, partial payment, or full prepayment has been requested. We may accept payment by bank transfer, card payment, cash, or another method agreed in advance. If payment is not received when due, we may withhold delivery, retain goods temporarily where lawful, suspend further work, or recover any reasonable costs associated with non-payment.
Where a deposit has been paid to secure a booking, that deposit may be non-refundable in accordance with the cancellation terms below. If the final service takes longer than expected because of factors outside our control, the additional time will be charged at the agreed rate or at our standard rate if no specific rate was agreed. For a man and van Southfields booking, the customer should ensure funds are available before the job starts to avoid delay or refusal of release of goods.
Invoices should be checked promptly and any query raised without delay. Unless a different payment deadline is stated on the invoice, any outstanding balance must be paid immediately or within the specified credit period if one has been approved in writing. Late payment may result in administration charges, interest, recovery costs, or legal action where permitted by law. We reserve the right to withdraw discounts or promotional rates if the terms of the promotion are not met.
3. Cancellations, Rescheduling, and Waiting Time
You may request to cancel or reschedule a booking by giving us notice as soon as possible. Cancellation charges may apply depending on the notice period, the work already undertaken, vehicle allocation, staff scheduling, or any costs we have incurred in preparing for the service. A deposit may be retained to cover lost time and administrative costs where a late cancellation occurs. If we have already started the job, you may be charged for the time spent, travel undertaken, and any unrecoverable costs.
If you are not available at the agreed start time, or if access to the property is not ready, we may charge waiting time at the applicable hourly rate. If the wait exceeds a reasonable period, we may leave the site and treat the job as cancelled by you, in which case cancellation charges may still apply. We are not responsible for delays caused by locked premises, missing keys, incorrect access details, failure to secure parking, or anyone else preventing access.
We may reschedule or cancel a booking if adverse weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or other events outside our control make it impractical or unsafe to proceed. In such cases, we will usually offer an alternative date or time, but we are not liable for indirect losses arising from the rescheduling. This includes missed appointments, loss of earnings, missed tenancy dates, or inconvenience caused by changed timing, except where required by law.
Where the customer cancels a same-day or next-day booking, or a booking requiring dedicated vehicle allocation, we may charge a higher cancellation fee because the slot is difficult to re-fill. If a move is shortened, partially completed, or not completed because the customer changes instructions or withdraws the job, we may charge for all work done up to that point. The same applies where a collection cannot be completed because the goods are not ready.
4. Liability, Risk, and Damage
We will take reasonable care when handling your goods, but our liability is limited to losses directly caused by our negligence or breach of contract. We are not responsible for loss or damage arising from inadequate packing, inherent fragility, previous wear and tear, hidden defects, defective furniture, manufacturer faults, or goods that were already damaged before we handled them. For example, items with loose fittings, weak frames, or poorly secured contents may not withstand normal transport conditions.
Unless otherwise agreed in writing, the customer is responsible for ensuring that valuable, fragile, confidential, or irreplaceable items are properly declared, packed, and insured. We recommend that you arrange appropriate insurance cover for your goods, especially where the item value is high or the move involves long-distance transport, multiple handling points, or storage. Any insurance that we hold will apply only according to its own terms, exclusions, and limits.
We do not accept responsibility for loss of data, software, digital files, passwords, or any item containing electronic memory unless the loss is caused by our proven negligence and the item was specifically declared and accepted for transport. We are not liable for indirect or consequential losses such as lost income, business interruption, missed deadlines, penalties, emotional distress, or loss of opportunity, except where such exclusion is not allowed by law.
If an item is damaged while in our care and the damage is believed to be caused by us, you must notify us as soon as reasonably possible and provide evidence, including photographs, a description of the item, and details of the circumstances. We may inspect the item, request repair quotes, or require proof of ownership and value. Any compensation, where payable, will be limited to the reasonable repair cost, replacement value, or an amount otherwise required by law, whichever is lower and applicable.
Man with Van Southfields is not responsible for damage caused by circumstances beyond our control, including but not limited to adverse road conditions, unavoidable emergency braking, local authority restrictions, police instructions, or third-party interference. If you request that items be carried through narrow access, over hanging obstacles, up stairs, or via routes that increase risk, you accept the increased risk unless we expressly agree otherwise.
We may decline to move items that are unsafe to lift, too heavy for a person to carry safely, poorly packed, leaking, contaminated, or likely to cause harm to people, property, or the vehicle. If we agree to move such items at your request, you may be asked to sign a disclaimer or provide written confirmation that you accept the risk. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.
Where you or your representative assists with loading or unloading, any damage caused by that person’s actions is your responsibility unless we were directly responsible for directing them in a negligent way. You must also ensure that children, pets, and unauthorised persons are kept away from the working area while loading or unloading is taking place.
5. Waste Regulations and Disposal
If the service includes disposal, collection, or removal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste laws and environmental obligations. We only accept waste that we are permitted to carry and dispose of lawfully. The customer must tell us in advance if any item may be classed as controlled waste, electrical waste, hazardous material, clinical waste, chemicals, paint, gas canisters, oils, asbestos, or other regulated material.
We do not accept responsibility for undisclosed hazardous waste. If prohibited or regulated waste is presented for collection without prior agreement, we may refuse the item, charge additional fees for lawful handling or segregation, or report the matter if required by law. You must not place banned, dangerous, or contaminated materials in with ordinary household or commercial waste unless they have been specifically identified and agreed in advance.
Where waste is removed as part of a clearance service, title to the waste may pass to us only when lawful and only in accordance with applicable rules and our own collection arrangements. Reuse, recycling, transfer, and disposal will be undertaken through lawful channels. You remain responsible for any misdescription of waste and for any liability arising from false declarations, including fines, enforcement action, or costs incurred due to incorrect waste classification.
We may ask you to separate materials before collection, particularly where items may be recyclable, reusable, or subject to special disposal requirements. If access to a recycling facility, transfer station, or disposal site is delayed because the customer has misdescribed the load, we may charge for the additional time, mileage, and disposal costs. A man with a van Southfields clearance service is not a substitute for specialist hazardous waste contractors where specialist handling is legally required.
6. Customer Responsibilities
You must ensure that the goods are ready, accessible, and suitable for transport at the agreed time. This includes dismantling items if not covered by the booking, removing loose contents where necessary, protecting floors or walls if advised, and ensuring that parking or loading arrangements are in place. You must also ensure that the premises can be accessed safely and legally by the vehicle and crew.
You are responsible for declaring any item that is unusually heavy, oversized, fragile, temperature-sensitive, valuable, or dangerous. If specialist handling, extra labour, or additional equipment is required and this was not disclosed beforehand, we may adjust the price or refuse the item. You must also ensure that any item to be collected or delivered is legal to move, free from infestation, and not contaminated by substances that could harm people or property.
If keys, codes, parking permits, or access instructions are needed, you must provide them in good time. Failure to do so may cause delay or cancellation and may trigger extra charges. You should also remove pets, secure children, and keep pathways clear to allow safe lifting and movement of goods. Any losses caused by inaccurate information or failure to prepare the property are your responsibility.
7. Our Rights to Refuse, Suspend, or End a Service
We may refuse to start, continue, or complete a job where the customer is abusive, threatening, intoxicated, or acts in a way that makes the work unsafe. We may also stop the service if the goods presented differ materially from those described, if the vehicle cannot be used safely, or if there is a risk of damage to property, injury to people, or breach of law. In such cases, any charges for work already undertaken remain payable.
If we reasonably believe that continuing the job would create an unacceptable risk, we may take any steps we consider necessary to protect our staff, vehicles, goods, and the public. This may include unloading, rearranging, delaying, or abandoning the work. Any decision made in good faith for safety reasons will not amount to a breach of contract. We will, where reasonably possible, explain the reason for the decision and suggest a practical alternative.
We may also terminate an agreement where payment terms are breached, false information is provided, or the customer fails to comply with these terms. If the service is ended for such reasons, the customer remains liable for charges incurred up to the point of termination and for any additional costs arising from the breach.
8. General Legal Terms
These Terms and Conditions represent the whole agreement between the parties in relation to the service described, unless supplemented by a written quotation, invoice, or separate contract. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing a right will waive that right.
We may update these terms from time to time. The version in force at the time your booking is accepted will normally apply to that booking, unless a later change is required by law or agreed in writing. Nothing in these terms creates a partnership, joint venture, or employment relationship between us and the customer. Any reference to a singular term includes the plural where appropriate, and vice versa.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By using Man With Van Southfields services, you confirm that you have read, understood, and agreed to these terms.